. >>> good evening, everyone, i'm erin burnett in for piers morgan. we have breaking news for you tonight. we are looking live at the crippled carnival triumph, the ship that at this moment is a few miles away from where i'm standing at the port in mobile, alabama. it has literally been hell on the high seas for 4,229 people. 3,144 passengers and 1,086 crew members. it's not over yet. carnival says it's going to take four to five hours to get the passengers off the ship, once they actually arrive. the ship will be behind me. children and those with special needs will disembark first. it's a ship that has been described as a floating toilet. some of the conditions that passengers have been telling me about have been disturbing. now, passengers are going to be carrying their own luggage, that's part of why it takes a lot of time. you have luggage for more than 4,000 people that has to get off the ship. in terms of what passengers will receive for this. they're going to get $500, a free flight home, a full refund for their trip and a credit for a future